Some sessions are not found when trying to replay them

Issues & Bugs
,
1

Hello, we are getting below error for sessions older than 20 days? Not all of them but some.
What can be done to resolve this issue, Need Help!

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2

The issue is much likely the following:

  • We have a default limit on the size of the recording/mob file that gets processed from from the file system. That value is 100MB. If it’s over that limit, the session file gets discarded.
  • You can increase that value in vars.yaml. In this example to 200MB:
storage:
  env:
    MAX_FILE_SIZE: "224288000"
  • Once you do that, make sure to increase the memory request/limit accordingly of the storage service since it’ll be processing/uploading bigger files.