# Summary AI returns 500 for intelligent/summary endpoint on OpenReplay Cloud

**URL:** <https://forum.openreplay.com/t/summary-ai-returns-500-for-intelligent-summary-endpoint-on-openreplay-cloud/563>\
**Category:** Issues & Bugs\
**Created:** [April 13, 2026, 4:44pm UTC](https://forum.openreplay.com/t/summary-ai-returns-500-for-intelligent-summary-endpoint-on-openreplay-cloud/563 "2026-04-13T16:44:18Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![helloword222](https://avatars.discourse-cdn.com/v4/letter/h/e47c2d/32.png) [@helloword222](https://forum.openreplay.com/u/helloword222)\
**Post date:** [April 13, 2026, 4:44pm UTC](https://forum.openreplay.com/t/summary-ai-returns-500-for-intelligent-summary-endpoint-on-openreplay-cloud/563/1 "2026-04-13T16:44:18Z")

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Hi team,

I’m using OpenReplay Cloud and session replay itself works correctly, but the AI Summary panel  
keeps loading forever.

I checked the network request and found the Summary AI endpoint returns HTTP 500.

Details:

- project\_id: XXX3
- session\_id: XXXXXXXXXXXXXX
- endpoint: [https://api.openreplay.com/XXX3/sessions/3XXXXX/intelligent/summary](https://api.openreplay.com/XXX3/sessions/3XXXXX/intelligent/summary)
- observed behavior: replay works, but AI Summary stays in loading skeleton state
- network result: HTTP 500
- timestamp: 2026-04-10

Notes:

- Session replay data is available and can be played normally
- The issue seems isolated to the AI summary generation step

Could you please help check whether this is a backend issue, entitlement issue, or AI pipeline  
failure for this project/session?

Thanks.