# Issues & Bugs **URL:** https://forum.openreplay.com/c/issues/5.md [Latest](https://forum.openreplay.com/latest.md) · [Categories](https://forum.openreplay.com/categories.md) · [Tags](https://forum.openreplay.com/tags.md) --- ## [CSS Issues in some recordings](https://forum.openreplay.com/t/css-issues-in-some-recordings/570)
**Author:** [@nbotond20](https://forum.openreplay.com/u/nbotond20)\ **Replies:** 0\ **Last updated:** [August 31, 2026, 7:33am UTC](https://forum.openreplay.com/t/css-issues-in-some-recordings/570 "2026-08-31T07:33:30Z")
Hey! We have an issue. Some of our recordings don’t load CSS at all seemingly. There is no recorded error and there’s also no network error for the openreplay at all. This impacts a lot of sessions but not all (roughly … --- ## [Issue with openreplay-ingress-nginx-controller while installation](https://forum.openreplay.com/t/issue-with-openreplay-ingress-nginx-controller-while-installation/569)
**Author:** [@shlyka](https://forum.openreplay.com/u/shlyka)\ **Replies:** 2\ **Last updated:** [June 3, 2026, 4:57pm UTC](https://forum.openreplay.com/t/issue-with-openreplay-ingress-nginx-controller-while-installation/569 "2026-06-03T16:57:13Z")
At the moment, I’ve run into another issue with the OpenReplay installation. It has simply stopped installing using the official instructions from the website. It gets stuck while configuring openreplay-ingress-nginx-co… --- ## [Installing is always failed today](https://forum.openreplay.com/t/installing-is-always-failed-today/568)
**Author:** [@shlyka](https://forum.openreplay.com/u/shlyka)\ **Replies:** 0\ **Last updated:** [May 12, 2026, 9:27am UTC](https://forum.openreplay.com/t/installing-is-always-failed-today/568 "2026-05-12T09:27:16Z")
Today, the OpenReplay installation using the following instructions: sudo wget https://raw.githubusercontent.com/openreplay/openreplay/main/scripts/helmcharts/openreplay-cli -O /bin/openreplay sudo chmod +x /bin/openre… --- ## [OpenReplay with live support/co-browsing?](https://forum.openreplay.com/t/openreplay-with-live-support-co-browsing/566)
**Author:** [@abhaydev9989](https://forum.openreplay.com/u/abhaydev9989)\ **Replies:** 0\ **Last updated:** [May 6, 2026, 3:28pm UTC](https://forum.openreplay.com/t/openreplay-with-live-support-co-browsing/566 "2026-05-06T15:28:30Z")
Hi has anyone tried combined openReplay session replay with live support or co-browsing tools ? we are exploring tools to help users in real time while also replay/session context curious with what stack or approach othe… --- ## [Summary AI returns 500 for intelligent/summary endpoint on OpenReplay Cloud](https://forum.openreplay.com/t/summary-ai-returns-500-for-intelligent-summary-endpoint-on-openreplay-cloud/563)
**Author:** [@helloword222](https://forum.openreplay.com/u/helloword222)\ **Replies:** 0\ **Last updated:** [April 13, 2026, 4:44pm UTC](https://forum.openreplay.com/t/summary-ai-returns-500-for-intelligent-summary-endpoint-on-openreplay-cloud/563 "2026-04-13T16:44:18Z")
Hi team, I’m using OpenReplay Cloud and session replay itself works correctly, but the AI Summary panel keeps loading forever. I checked the network request and found the Summary AI endpoint returns HTTP 500. Details… --- ## [Your cloud is not work after registration](https://forum.openreplay.com/t/your-cloud-is-not-work-after-registration/558)
**Author:** [@al333](https://forum.openreplay.com/u/al333)\ **Replies:** 8\ **Last updated:** [February 21, 2026, 7:42am UTC](https://forum.openreplay.com/t/your-cloud-is-not-work-after-registration/558 "2026-02-21T07:42:48Z")
It\`s redirect to OpenReplay after registration with error “invalid projectId format” --- ## [Popup (Child Window) Not Recorded in OpenReplay v16](https://forum.openreplay.com/t/popup-child-window-not-recorded-in-openreplay-v16/556)
**Author:** [@akhileshulhe](https://forum.openreplay.com/u/akhileshulhe)\ **Replies:** 5\ **Last updated:** [January 21, 2026, 5:02pm UTC](https://forum.openreplay.com/t/popup-child-window-not-recorded-in-openreplay-v16/556 "2026-01-21T17:02:36Z")
Is popup window recording supported in OpenReplay v16 integrated in react? Summary: OpenReplay is not recording activity in a child window (popup). Only the parent window is captured. Current Behavior: Parent windo… --- ## [OpenReplay Spots get stuck with "You’re viewing the original recording. Processed Spot will be available here shortly."](https://forum.openreplay.com/t/openreplay-spots-get-stuck-with-you-re-viewing-the-original-recording-processed-spot-will-be-available-here-shortly/553)
**Author:** [@jayman](https://forum.openreplay.com/u/jayman)\ **Replies:** 3\ **Last updated:** [December 18, 2025, 4:02pm UTC](https://forum.openreplay.com/t/openreplay-spots-get-stuck-with-you-re-viewing-the-original-recording-processed-spot-will-be-available-here-shortly/553 "2025-12-18T16:02:59Z")
I have recently setup a self-hosted OpenReplay server on AWS following the guide on the docs page: Deploy to AWS - OpenReplay Documentation . I am using this for the OpenReplay Spots feature so we can record sessions for… --- ## [How to deploy in hostinger vps without domain just ip steps](https://forum.openreplay.com/t/how-to-deploy-in-hostinger-vps-without-domain-just-ip-steps/550)
**Author:** [@shaikarief298](https://forum.openreplay.com/u/shaikarief298)\ **Replies:** 0\ **Last updated:** [October 22, 2025, 9:41am UTC](https://forum.openreplay.com/t/how-to-deploy-in-hostinger-vps-without-domain-just-ip-steps/550 "2025-10-22T09:41:57Z")
how to deploy to hostinger vps indetails without domain --- ## [Self Hosted Crashed after adding S3](https://forum.openreplay.com/t/self-hosted-crashed-after-adding-s3/546)
**Author:** [@zaiasim223](https://forum.openreplay.com/u/zaiasim223)\ **Replies:** 0\ **Last updated:** [August 22, 2025, 6:31pm UTC](https://forum.openreplay.com/t/self-hosted-crashed-after-adding-s3/546 "2025-08-22T18:31:03Z")
I have deployed a selfhosted version of openreplay on ec2, we ran into storage issue, therefore carefully went tghrough documentations, after adding all the required detailes in openreplay -e, the pods crashed, and does … --- ## [Magnify IP Address + Ipinfo.io](https://forum.openreplay.com/t/magnify-ip-address-ipinfo-io/541)
**Author:** [@blitz](https://forum.openreplay.com/u/blitz)\ **Replies:** 0\ **Last updated:** [July 3, 2025, 3:25pm UTC](https://forum.openreplay.com/t/magnify-ip-address-ipinfo-io/541 "2025-07-03T15:25:15Z")
How can we capture more metadata from GEOIP? This has been one of our main concerns with OpenReplay. Has anyone successfully integrated detailed IP data? Capturing this information is essential for us in the insurance i… --- ## [Self hosted spot keeps crashing](https://forum.openreplay.com/t/self-hosted-spot-keeps-crashing/513)
**Author:** [@Hemang](https://forum.openreplay.com/u/Hemang)\ **Replies:** 5\ **Last updated:** [July 3, 2025, 3:43am UTC](https://forum.openreplay.com/t/self-hosted-spot-keeps-crashing/513 "2025-07-03T03:43:24Z")
I have self hosted an openreplay instance on AWS, i have used an AWS Load Balancer to handle SSL. he DNS provider is cloudflare ( i am aware of the proxy-body-size bug and have changed it to 40m from a default value of … --- ## [How i can setup a server for self hosted version of open replay?](https://forum.openreplay.com/t/how-i-can-setup-a-server-for-self-hosted-version-of-open-replay/511)
**Author:** [@aftab.khan7030](https://forum.openreplay.com/u/aftab.khan7030)\ **Replies:** 1\ **Last updated:** [June 24, 2025, 5:59pm UTC](https://forum.openreplay.com/t/how-i-can-setup-a-server-for-self-hosted-version-of-open-replay/511 "2025-06-24T17:59:38Z")
I read the official document and tried to setup the server for self hosted version of open replay. But i am getting errors due to which i couldn’t do it successfully. Can anyone help me please? --- ## [Self hosted openreplay unable to read the uploaded sourcemaps](https://forum.openreplay.com/t/self-hosted-openreplay-unable-to-read-the-uploaded-sourcemaps/536)
**Author:** [@saivarunr](https://forum.openreplay.com/u/saivarunr)\ **Replies:** 0\ **Last updated:** [June 24, 2025, 5:59pm UTC](https://forum.openreplay.com/t/self-hosted-openreplay-unable-to-read-the-uploaded-sourcemaps/536 "2025-06-24T17:59:07Z")
In the above screenshot you’ll see the warning that the sourcemaps must be uploaded to openreplay. However, we’re uploading the sourcemaps via our CI/CD to our selfhosted openreplay server See the above image whe… --- ## [Sourcemap uplaoding is not working](https://forum.openreplay.com/t/sourcemap-uplaoding-is-not-working/523)
**Author:** [@faiyaz-apron](https://forum.openreplay.com/u/faiyaz-apron)\ **Replies:** 0\ **Last updated:** [June 11, 2025, 1:38pm UTC](https://forum.openreplay.com/t/sourcemap-uplaoding-is-not-working/523 "2025-06-11T13:38:07Z")
I am trying to upload sourcemaps to openreplay and getting error: logs dir Request: { method: 'PUT', hostname: 'DOMAIN', path: '/api/2/sourcemaps/', headers: { Authorization: 'KEY, 'Content-Type': 'app… --- ## [Cannot create an account after deploy in gcp](https://forum.openreplay.com/t/cannot-create-an-account-after-deploy-in-gcp/515)
**Author:** [@ben22254](https://forum.openreplay.com/u/ben22254)\ **Replies:** 0\ **Last updated:** [May 28, 2025, 3:57pm UTC](https://forum.openreplay.com/t/cannot-create-an-account-after-deploy-in-gcp/515 "2025-05-28T15:57:50Z")
Follow the instructions to deploy to gcp but for some reason i cant create an account. It seems that recaptcha is enable by default but I have not enable it in the env. --- ## [Mev/finder cause rendering to block](https://forum.openreplay.com/t/mev-finder-cause-rendering-to-block/509)
**Author:** [@dave-the-developer](https://forum.openreplay.com/u/dave-the-developer)\ **Replies:** 1\ **Last updated:** [April 16, 2025, 11:00am UTC](https://forum.openreplay.com/t/mev-finder-cause-rendering-to-block/509 "2025-04-16T11:00:03Z")
Hello, I’ve just noticed that I’m experiencing a slowdown due to the tracker, since the update of @medv/finder to version 4.0.2. The time it takes to retrieve the selector is, in some cases, very long, which block rende… --- ## [Issue with popup windows (kendo)](https://forum.openreplay.com/t/issue-with-popup-windows-kendo/508)
**Author:** [@Serg\_svp](https://forum.openreplay.com/u/Serg_svp)\ **Replies:** 0\ **Last updated:** [April 10, 2025, 5:50am UTC](https://forum.openreplay.com/t/issue-with-popup-windows-kendo/508 "2025-04-10T05:50:53Z")
Hi, We have issue with popup windows (kendo). OpenReplay server is installed into aws ec2 machine (ubuntu) site - .net core, razor,js For opening popup window we use kendoWindow (js) The problem: On playing recorded… --- ## [Wrong export with package.json](https://forum.openreplay.com/t/wrong-export-with-package-json/500)
**Author:** [@dave-the-developer](https://forum.openreplay.com/u/dave-the-developer)\ **Replies:** 1\ **Last updated:** [March 17, 2025, 6:33pm UTC](https://forum.openreplay.com/t/wrong-export-with-package-json/500 "2025-03-17T18:33:23Z")
Hello team! I am running issues in next v13. It has wrong export within packaje.json import Tracker from "@openreplay/tracker/cjs"; When I used this with context it doesn’t have start function --- ## [How to retain existing session data from VM s mounted disk, into a s3 object storage in GCP, which recently configured to the cluster](https://forum.openreplay.com/t/how-to-retain-existing-session-data-from-vm-s-mounted-disk-into-a-s3-object-storage-in-gcp-which-recently-configured-to-the-cluster/496)
**Author:** [@Nelson](https://forum.openreplay.com/u/Nelson)\ **Replies:** 1\ **Last updated:** [February 28, 2025, 9:52pm UTC](https://forum.openreplay.com/t/how-to-retain-existing-session-data-from-vm-s-mounted-disk-into-a-s3-object-storage-in-gcp-which-recently-configured-to-the-cluster/496 "2025-02-28T21:52:21Z")
I was using open replay from a GCP VM instance, which was deployed using normal way, without extra disk, only 50gb disk mounted to the VM, we have multiple front ends getting used in system, for prod, staging, and test, … --- ## [Entire cloud hosted app environment seems down](https://forum.openreplay.com/t/entire-cloud-hosted-app-environment-seems-down/498)
**Author:** [@SomeDev](https://forum.openreplay.com/u/SomeDev)\ **Replies:** 3\ **Last updated:** [February 28, 2025, 9:50pm UTC](https://forum.openreplay.com/t/entire-cloud-hosted-app-environment-seems-down/498 "2025-02-28T21:50:24Z")
Hello, I recently onboarded to openreplay cloud and I tried to login on app.openreplay.com on my phone yesterday and got a white screen with nothing loaded. I thought nothing of it, but today I am trying to log in thro… --- ## [Styles are messed up](https://forum.openreplay.com/t/styles-are-messed-up/469)
**Author:** [@nithinofx](https://forum.openreplay.com/u/nithinofx)\ **Replies:** 7\ **Last updated:** [February 26, 2025, 5:48pm UTC](https://forum.openreplay.com/t/styles-are-messed-up/469 "2025-02-26T17:48:21Z")
We have deployed OpenReplay on our ec2 instance. Our application is using Angular. When we do session recordings we see some styles are missing in the session recording. Most of these styles are in JS files after angula… --- ## [Sessions not loading](https://forum.openreplay.com/t/sessions-not-loading/494)
**Author:** [@victoria](https://forum.openreplay.com/u/victoria)\ **Replies:** 0\ **Last updated:** [February 25, 2025, 9:10pm UTC](https://forum.openreplay.com/t/sessions-not-loading/494 "2025-02-25T21:10:01Z")
All of the sessions in my organisation have disappeared --- ## [Failed to load CSS during playback "NoSuchKey" - Self Hosted Ubuntu](https://forum.openreplay.com/t/failed-to-load-css-during-playback-nosuchkey-self-hosted-ubuntu/492)
**Author:** [@meldro](https://forum.openreplay.com/u/meldro)\ **Replies:** 1\ **Last updated:** [February 20, 2025, 10:56pm UTC](https://forum.openreplay.com/t/failed-to-load-css-during-playback-nosuchkey-self-hosted-ubuntu/492 "2025-02-20T22:56:54Z")
When trying to play a recording, the screen looks like there is no CSS. Checking Dev Tools console log, I can see errors such as: Refused to apply style from ‘https://openreplay-test.\*.com/sessions-assets/https%213A%21… --- ## ["network" key not allowed in options object when using Tracker in @openreplay/tracker](https://forum.openreplay.com/t/network-key-not-allowed-in-options-object-when-using-tracker-in-openreplay-tracker/490)
**Author:** [@D-Abd1](https://forum.openreplay.com/u/D-Abd1)\ **Replies:** 0\ **Last updated:** [February 6, 2025, 1:40pm UTC](https://forum.openreplay.com/t/network-key-not-allowed-in-options-object-when-using-tracker-in-openreplay-tracker/490 "2025-02-06T13:40:21Z")
Hello, I would like to capture the client side HTTP request and response in my session replays, but I noticed while configuring it in my Angular application that the network key does not exist on Tracker class in the @o… --- ## [Usability Tests Issues in Community Edition](https://forum.openreplay.com/t/usability-tests-issues-in-community-edition/481)
**Author:** [@asexsela](https://forum.openreplay.com/u/asexsela)\ **Replies:** 1\ **Last updated:** [January 30, 2025, 5:10pm UTC](https://forum.openreplay.com/t/usability-tests-issues-in-community-edition/481 "2025-01-30T17:10:47Z")
Usability Tests and Feature Flags Issues in Community Edition Environment OpenReplay Version: Community Edition Deployment: Self-hosted Client Version: v1.25.0 Kustomize Version: v4.5.7 Server Version: v1.25.6+k3s1 I… --- ## [Feature Flags Issues in Community Edition](https://forum.openreplay.com/t/feature-flags-issues-in-community-edition/483)
**Author:** [@asexsela](https://forum.openreplay.com/u/asexsela)\ **Replies:** 1\ **Last updated:** [January 30, 2025, 5:10pm UTC](https://forum.openreplay.com/t/feature-flags-issues-in-community-edition/483 "2025-01-30T17:10:30Z")
Feature Flags Issues in Community Edition Environment OpenReplay Version: Community Edition Deployment: Self-hosted Client Version: v1.25.0 Kustomize Version: v4.5.7 Server Version: v1.25.6+k3s1 Issues Description F… --- ## [Error (window is not defined) when using NextJS v14](https://forum.openreplay.com/t/error-window-is-not-defined-when-using-nextjs-v14/49)
**Author:** [@dave-the-developer](https://forum.openreplay.com/u/dave-the-developer)\ **Replies:** 2\ **Last updated:** [January 30, 2025, 12:35pm UTC](https://forum.openreplay.com/t/error-window-is-not-defined-when-using-nextjs-v14/49 "2025-01-30T12:35:26Z")
Hello everybody! I have a problem in a NextJS v14+ App Router application. I’m following this document: Using OpenReplay with Next.js - OpenReplay Documentation I have the following error: ReferenceError: window is n… --- ## [Angular Material overlay elements (dialogs and dropdowns) are not visible in OpenReplay session recordings.](https://forum.openreplay.com/t/angular-material-overlay-elements-dialogs-and-dropdowns-are-not-visible-in-openreplay-session-recordings/476)
**Author:** [@CarlosJoel](https://forum.openreplay.com/u/CarlosJoel)\ **Replies:** 1\ **Last updated:** [January 15, 2025, 8:19pm UTC](https://forum.openreplay.com/t/angular-material-overlay-elements-dialogs-and-dropdowns-are-not-visible-in-openreplay-session-recordings/476 "2025-01-15T20:19:52Z")
Hi everyone, I’m integrating OpenReplay into my Angular application, and I’ve encountered an issue with Angular Material components. Specifically, dialogs (\ ), dropdowns (\ ), and other floating e… --- ## [Technical events aren't shown in session replay](https://forum.openreplay.com/t/technical-events-arent-shown-in-session-replay/153)
**Author:** [@rocky](https://forum.openreplay.com/u/rocky)\ **Replies:** 1\ **Last updated:** [January 6, 2025, 5:37pm UTC](https://forum.openreplay.com/t/technical-events-arent-shown-in-session-replay/153 "2025-01-06T17:37:39Z")
\ var initOpts = { projectKey: "cHOo2YCr51OpP38aMJJ5", ingestPoint: "https://openreplay.shelfroad.com/ingest", defaultInputMode: 0, obscureTextNumbers: false… [Next page](https://forum.openreplay.com/c/issues/5.md?page=1)